Pro-Masters Auto Collision & Hail Center FAQ's

Yes. We provide professional hail dent repair at our Pueblo and Colorado Springs locations, including paintless dent repair when appropriate. Hail damage is common in Southern Colorado, and our technicians are experienced in restoring vehicles affected by everything from light cosmetic dents to more extensive storm damage.

Paintless dent repair is a specialized method used to remove dents without repainting the panel. PDR works best when the paint is intact and the damage is shallow, such as hail dents or door dings. Our technicians evaluate each vehicle to determine whether PDR is the right solution or if traditional auto body repair is needed.

Yes. We offer full-service auto painting, including color-matched refinishing as part of collision repairs and complete paint jobs when needed. Using modern paint systems and advanced color-matching technology, we ensure a seamless finish that restores your vehicle’s appearance and protects it from the elements.

Absolutely. Scratches, scuffs, and minor paint damage can often be repaired without a full repaint. Our team assesses the depth and severity of the damage to determine the most effective repair method, helping maintain your vehicle’s value and appearance.

Yes. We provide classic car body repair and painting services, including restoration work for vintage and specialty vehicles. Whether your classic car needs bodywork, paint correction, or a complete repaint, our experienced technicians take the care and attention required to preserve its character while delivering high-quality results.

Yes. We provide free auto body repair estimates at both our Pueblo and Colorado Springs locations. A thorough inspection allows us to explain the recommended repairs, expected timeline, and next steps before any work begins.

Yes. Our technicians are trained to perform auto body repair on all makes and models, including cars, trucks, SUVs, and fleet vehicles. Both locations are equipped to handle everything from minor cosmetic repairs to major collision damage.

If your vehicle is not safe to drive, we can assist with towing to our Pueblo or Colorado Springs auto body shop. Free towing may be available with qualifying repairs, helping reduce stress immediately after an accident.

Our goal is to restore your vehicle to its pre-accident condition. Using modern repair equipment, precise measurements, and color-matching technology, we focus on repairs that meet safety standards and deliver a clean, factory-quality appearance

Yes. All auto body repairs performed at our Pueblo and Colorado Springs locations are backed by a 100 percent satisfaction guarantee, giving you confidence that the work is done right.

Yes. We assist with rental car coordination for qualifying repairs and work with insurance providers to help minimize downtime while your vehicle is being repaired.

Pro-Masters Auto Collision Center offers trusted auto body and collision repair services in Pueblo, CO, with certified technicians, free estimates, and insurance claim assistance to help you get back on the road safely.

Pro-Masters Auto Collision Center provides high-quality auto body repair in Colorado Springs, CO, serving local drivers with comprehensive collision repair, hail damage repair, and customer-focused service.

A qualified auto body shop should employ certified technicians, use modern repair equipment, and follow manufacturer-approved repair procedures. Look for a shop with a strong local reputation, clear communication, and a written warranty or satisfaction guarantee. Experience working with insurance companies is also important, as it helps ensure repairs are completed properly without unnecessary delays.

Pro-Masters is highly certified. We staff ASE Certified technicians and hold I-CAR certifications. These certifications indicate that technicians stay current with evolving vehicle technology, materials, and repair standards. Never use a shop that is not certified.

No. You have the legal right to choose the auto body shop that repairs your vehicle, regardless of what your insurance company suggests. Insurance providers may recommend “preferred” or “direct repair” shops, but the final decision is always yours. Choosing a trusted local auto body shop ensures repairs are done to your standards—not just the insurance company’s minimum requirements.

In most cases, yes. Insurance companies are required to honor your choice of repair facility as long as the repairs are reasonable and necessary. We  will work directly with your insurance provider to review estimates, handle documentation, and help ensure your claim is processed smoothly.

Once you file a claim, our local auto body shops can coordinate directly with your insurance company. This typically includes submitting repair estimates, documenting damage, ordering approved parts, and updating the insurer throughout the repair process. We aim to reduce delays and ensure repairs meet both safety standards and insurance requirements.

Getting multiple estimates can be helpful, but it’s not always necessary. Lower estimates may not include all required repairs or may use lower-quality parts. A trustworthy auto body shop will provide a thorough inspection and detailed estimate, explaining what repairs are needed and why, so you can make an informed decision.

Before authorizing repairs, ask about technician certifications, repair methods, warranties, insurance coordination, and estimated timelines. You should also feel comfortable asking how repairs will restore your vehicle’s safety and value. A qualified auto body shop will welcome these questions and provide clear, honest answers.

The auto body repair process begins with a detailed inspection of your vehicle to identify both visible and hidden damage. At our Pueblo and Colorado Springs auto body shops, we create a repair plan that follows manufacturer guidelines and insurance requirements. Once approved, repairs may include structural work, dent repair, refinishing, and final quality checks to ensure your vehicle is safe and properly restored.

Repair timelines vary depending on the extent of the damage, parts availability, and insurance approval. Minor repairs may take just a few days, while more extensive collision or hail damage repairs can take one to two weeks or longer. Our Pueblo and Colorado Springs teams provide realistic timelines upfront and keep you informed throughout the repair process so there are no surprises.

Yes. We provide free auto body repair estimates in Pueblo and Colorado Springs before any work begins. After a thorough inspection, we’ll explain the repairs needed, expected costs, and next steps. If additional damage is discovered during repairs, we communicate with both you and your insurance company before proceeding.

Absolutely. Our auto body shops in Pueblo and Colorado Springs work directly with all major insurance companies to handle estimates, supplements, and approvals. This helps reduce delays and ensures repairs meet safety standards, allowing you to focus on getting back to your normal routine.

It depends on the type of damage. Some cosmetic issues may be safe to drive temporarily, while structural damage, broken lights, or compromised safety systems should be addressed immediately. Our Pueblo and Colorado Springs technicians will let you know whether it’s safe to drive your vehicle or if towing is recommended.

Hidden damage is common after accidents, especially with today’s vehicles. If additional repairs are needed, we document the findings and submit a supplement to your insurance company for approval. Our local auto body teams in Pueblo and Colorado Springs handle this process for you and keep you updated every step of the way.

Not always. Filing a claim is typically recommended for moderate to severe damage, but for minor repairs some customers choose to pay out of pocket. Our Pueblo and Colorado Springs auto body shops are happy to review the damage and help you decide which option makes the most sense based on repair costs and your deductible.

Insurance rate increases depend on your policy, driving history, and who was at fault. While an auto body shop cannot control rate changes, our teams in Pueblo and Colorado Springs can help explain the repair process and work directly with your insurer to ensure the claim is handled correctly.

A deductible is the portion of the repair cost you are responsible for paying under your insurance policy. It is typically paid directly to the auto body shop once repairs are complete. We can explain how your deductible applies and whether any deductible assistance programs may be available.

Yes. You have the legal right to choose the auto body shop you trust, even if your insurance company recommends another facility. Many drivers in Pueblo and Colorado Springs choose a local shop to ensure quality repairs and personalized service.

Initial insurance estimates often miss hidden damage. If additional repairs are needed, our Pueblo and Colorado Springs collision repair teams document the damage and submit a supplement to your insurance company for approval, helping ensure your vehicle is repaired safely and correctly.